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If you have a problem with starting or running the game, game crashes, gameplay problems, or other technical issues, please use our Toontown Bug Report Page to describe your issues. The bug report page will collect log information that should help our technicians diagnose your problem.

The form below is intended for account problems, billing problems, or other customer service issues only. If you have questions, make sure to check our Frequently Asked Questions list.

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Flippy and Horse


Terms and Conditions
While we are always happy to hear from our Guests, it is the long-standing policy of The Walt Disney Company not to accept unsolicited submissions of creative material. This is to avoid any misunderstandings if your ideas are similar to those we have developed independently. We must therefore request that you do not send to us any original creative materials such as screenplays, stories, song lyrics, original artwork, etc.

Any communication or material you do transmit to the Site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by The Walt Disney Company or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting.

Furthermore, The Walt Disney Company is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products using such information.

Thanks for your message. We appreciate your input!